Client Management
The Trusted Advisor
If you only buy one book on consulting or client management, this is the one. Maister is the master at Client Management. He has worked in high level management consulting firms and now runs a firm that
specializes in client management. His advice is clear and spot on. Highly recommended.
How to Respond When Clients Make Things Difficult
A short article identifying different "difficult client types" and suggesting ways to work with
them.
Keeping Customers in the Know to Grow
A short article at inc.com on information one consultant gives to clients for free.
Steer Clear of Clients - Educate Them.
This article discusses the reasons projects fail and makes the case that client education and
involvement in the project from the beginning is the most effective way to prevent projects from failing.